Shipping and Returns
Thank you for shopping with COPA Jewelry. Please take a moment to review how we process, ship, and accept returns for orders placed on copajewelry.com.
Processing time
Please allow 1 to 5 business days for your order to be processed before it ships. Business days are Monday through Friday, excluding federal holidays. Processing time may be longer during new collection drops, live-show events, sales, and holidays due to high order volume.
You will receive an email with tracking information as soon as your order has shipped. Processing time is separate from delivery time — delivery estimates below begin once your package is with the carrier.
U.S. shipping
Shipping is free on all U.S. orders over $80 USD. For orders under $80, the shipping rate is calculated at checkout. Once shipped, standard delivery typically takes 3 to 7 business days within the contiguous United States.
Delivery timelines are estimates provided by the carrier and are not guaranteed. COPA Jewelry is not responsible for delays caused by the carrier, weather, or other events outside our control.
International shipping
The shipping rate will be calculated at checkout. Once shipped, international delivery typically takes 7 to 21 business days depending on the destination.
There may be duty, import, tax, or customs charges imposed by your home country. These charges are the responsibility of the buyer, and COPA Jewelry is not responsible for delays caused by customs.
Order changes and cancellations
We begin processing orders quickly, so we cannot guarantee changes or cancellations once an order has been placed. If you need to reach us about an order, email us as soon as possible at info@copajewelry.com and we will do our best to help. Custom and personalized pieces cannot be changed or cancelled once submitted.
Orders may be held briefly for payment verification before processing.
Purchases made through our Whatnot live shows are subject to Whatnot’s own shipping and return policies.
Shipping address accuracy
Please review your shipping address carefully at checkout. COPA Jewelry is not responsible for orders shipped to an address that was entered incorrectly or incompletely. If a package is returned to us as undeliverable, it can be reshipped once a corrected address is confirmed, at the customer’s expense.
Delivery and lost packages
Once tracking shows your package as delivered, COPA Jewelry cannot be responsible for packages that are lost or stolen after delivery. We recommend checking with household members, neighbors, and your local post office first.
If your tracking has not moved for 3 business days, or your package has not arrived 3 days past its expected delivery date, please contact us at info@copajewelry.com and we will help you file a claim with the carrier.
Returns and exchanges
We hope you love your COPA pieces 🖤 but if for any reason you are not satisfied, we are happy to offer a refund for unworn items returned within 30 days of receiving your order. Returned merchandise must be accompanied by the original packaging and must not show any signs of wear.
To request a return, email info@copajewelry.com within 30 days of receiving your item(s), with your order number in the subject line. Please allow up to 72 business hours for our team to reply with the next steps, and please wait for our authorization before sending anything back — returns sent without authorization may not be processed.
Please note:
- Earrings: For hygiene reasons, earrings must be unworn and returned with any protective seals intact.
- Sets: Items sold as a set must be returned complete. Individual pieces of a set cannot be returned separately.
- Sale items: All items purchased during a sale period are only eligible for return for store credit.
- Non-returnable items: Custom and personalized pieces, and gift cards, are final sale.
- Gift returns: Items received as a gift may be returned for store credit. Please include the order number with your request.
- Return condition: Items damaged in return transit due to inadequate packaging cannot be refunded, so please reuse the original packaging or pack your return securely.
International returns: Return shipping and any related customs charges are the customer’s responsibility.
COPA Jewelry reserves the right to refuse a return on any items received back in unsatisfactory condition.
Refunds and store credit
Return processing begins once your package arrives at our warehouse. Please allow up to 15 business days for your return to be processed. Once processed, your refund will be issued to your original payment method and may take up to an additional 5 business days to appear in your account, depending on your bank. Please note that original shipping costs are not refundable.
Site credit codes are non-refundable, cannot be redeemed for cash, and expire one year from activation. Purchased gift cards are subject to applicable law.
Damaged goods
We inspect all merchandise before packing and sending. However, if for some reason your item arrives damaged, please email info@copajewelry.com within 72 hours of delivery, with photos and your order number. Items received damaged will be handled on a case-by-case basis, and we will make it right.
Questions about an order? Email us at info@copajewelry.com — we’re happy to help.
With love,
COPA Jewelry 🖤