Shipping and Returns

PROCESSING

PLEASE ALLOW 5 TO 10 DAYS FOR YOUR ORDER TO PROCESS. YOU WILL BE NOTIFIED WITH TRACKING WHEN YOUR PACKAGE HAS SHIPPED. PROCESSING TIME IS SUBJECT TO CHANGE AND MAY BE LONGER DURING NEW DROPS OR LAUNCHES DUE TO HIGH ORDER VOLUME.

 

 

USA SHIPPING

FREE USA SHIPPING ON ALL ORDERS OVER $80USD.

 

 

INTERNATIONAL SHIPPING

SHIPPING RATE WILL BE CALCULATED AT CHECKOUT.

THERE MAY BE DUTY/IMPORT/TAXES/CUSTOMS/ETC CHARGES IMPOSED BY YOUR HOME COUNTRY.  IT IS THE RESPONSIBILITY OF THE BUYER TO UNDERSTAND AND MAKE PAYMENT OF THESE CHARGES.

 

 

RETURN POLICY

WE HOPE YOU LOVE YOUR COPA PIECES, BUT IF FOR ANY REASON YOU ARE NOT SATISFIED, WE ARE HAPPY TO OFFER A REFUND FOR UNWORN ITEMS THAT ARE SENT BACK WITHIN 15 DAYS OF RECEIVING YOUR ORDER.  RETURNED MERCHANDISE SHOULD BE ACCOMPANIED WITH THE ORIGINAL PACKAGING AND MUST NOT SHOW ANY SIGNS OF WEAR.

TO REQUEST A RETURN, EMAIL INFO@COPAJEWELRY WITHIN 15 DAYS OF RECEIVING YOUR ITEM(S) AND PLEASE INCLUDE EXCHANGE REQUEST AND YOUR ORDER # IN THE SUBJECT LINE.  PLEASE ALLOW UP TO 72 BUSINESS HOURS FOR OUR TEAM TO GET BACK TO YOU WITH NEXT STEPS.

ALL ITEMS PURCHASED DURING A SALE PERIOD ARE ONLY ELIGIBLE FOR RETURN FOR STORE CREDIT.

ONCE WE RECEIVE THE RETURN TO OUR WAREHOUSE IN THE REQUIRED CONDITIONS, WE WILL ISSUE YOU A REFUND FOR THE AMOUNT OF THE ITEM BEING EXCHANGED.  PLEASE ALLOW UP TO 72 BUSINESS HOURS FOR YOUR RETURNED ITEM TO BE PROCESSED AND THE REFUND ISSUED.

SITE CREDIT CODES ARE NON REFUNDABLE, CANNOT BE REDEEMED FOR CASH AND EXPIRE ONE YEAR FROM ACTIVATION. PLEASE NOTE THAT SHIPPING COSTS ARE NOT REFUNDABLE.

COPA JEWELRY RESERVES THE RIGHT TO REFUSE A RETURN ON ANY ITEMS RECEIVED BACK IN UNSATISFACTORY CONDITION.

 

 

DAMAGED GOODS

WE INSPECT ALL MERCHANDISE BEFORE PACKING AND SENDING, HOWEVER IF FOR SOME REASON YOUR ITEM ARRIVES DAMAGED, PLEASE EMAIL INFO@COPAJEWELRY.COM WITHIN 72 HOURS OF DELIVERY WITH PHOTOS AND YOUR ORDER #. ITEMS RECEIVED DAMAGED WILL BE HANDLED ON A CASE BY CASE BASIS.